How we work
A platform that's tuned to you, and a team that stays.
Every customer is a customer of one. From the first assessment to quarterly reviews years later, a named Radial team gets to know your organization, configures Radial Care to your contracts and keeps it evolving as your needs change.
Trusted by health systems, payers and research institutions
The engagement model
Five steps, one team, from first look to lasting results.
- 1
Discover
The Radial Opportunity Assessment sizes your opportunity on your own data and ends with an executive readout.
- Your opportunity sized by contract and measure
- A prioritized plan
- An executive readout
- 2
Configure
Contract Intelligence is set up for each contract; agents, thresholds and workflows are tuned with your clinical and operations leaders.
- Each contract codified
- Agent thresholds set with your leaders
- Workflows mapped to your teams
- 3
Connect
Claims and ADT first, then a scheduled EHR reporting extract. Go-live is measured in weeks.
- Claims and ADT first
- Then a scheduled EHR extract
- Write-back and notifications
- 4
Launch
Role-based training on site and virtually, with a named clinical lead and a named technical lead.
- Role-based training, on site and virtual
- A named clinical lead
- A named technical lead
- 5
Partner
Quarterly business reviews, on-site visits, regular product updates and a voice in the roadmap.
- Quarterly business reviews
- On-site visits
- Product updates and a voice in the roadmap
Change management
Software changes nothing until workflows do.
Implementation succeeds on a proven plan. Your Radial team brings tested playbooks and works with your clinical and operations leaders until the new way of working sticks.
- Develop a tailored success plan
- Clearly define roles and responsibilities
- Assess current state
- Build a robust communication strategy
- Comprehensive training and support
- Monitor, adjust, and optimize
After go-live
A partnership with a steady rhythm.
Go-live is where the real work begins. A dependable cadence of personal contact keeps Radial Care tuned to your goals, so you always know how it is performing and what comes next.
Quarterly business reviews
Each quarter we sit down with your leadership for a formal check-in in three parts.
- 1
Business review
Your goals, priorities and what has changed in your organization since we last met.
- 2
Results review and analysis
How Radial Care is performing against the outcomes we agreed on, and what is driving the numbers, in your contracts' own measures.
- 3
Recommendations
Specific next steps to capture more value, from workflow changes and tuning Radial Care to new agents and programs.
On-site visits
We come to you to meet your team, see your workflows first-hand and keep the relationship personal.
Regular product updates
You hear from us about new capabilities as they ship, so you always know what Radial Care can do for your team.
A voice in our roadmap
We share what we are building next and ask for your input, so the platform grows in the direction your team needs.
Design Partner Program
Build what comes next with us, and get it first.
Design partners co-develop new agents and capabilities with Radial for their own priorities, shape how they work in practice, and put them to work first. It is part of being a Radial customer, not an extra.
Outcome-linked options
We put part of our fee behind your results.
Subscriptions can include a performance component tied to agreed cost and quality measures, so our success is measured the way yours is.
A partner, not a portal
See Radial Care tuned to your contracts.
Bring one question about your population. We'll show you the platform on illustrative data, then size the opportunity on yours, with the team who would work beside you.
- A named clinical and technical lead
- Quarterly business reviews
- On-site visits and training